Refund policy

Returns & Refunds

Every Woofborhood tee is printed for you after you order it. There is no warehouse and no shelf to put a returned shirt back on — so our policy is built around replacing what is wrong, not taking things back.

If we got it wrong, we fix it free

Print defect, damage in transit, or the wrong item or size shipped — we print you a new one at no cost and we pay the shipping on it. Email support@woofborhood.com within 30 days of delivery with your order number and a photo. Do not ship anything back — keep the original, we just send the replacement.

If you would rather have your money back than a replacement, say so and we will refund you in full instead — the item and the shipping you paid.

If the size is not right

Because every shirt is printed to order, we cannot accept returns or exchanges for sizing. Here is what we do instead: email us within 30 days and we will print the correct size at 50% off, and we cover the shipping on it. Keep the first one — pass it on to a friend with a dog.

The way to avoid this is thirty seconds on the size guide before you order. The Comfort Colors 1717 is a relaxed, roomy cut that runs about one size roomier than a standard fitted tee — order your usual size, or size down for a closer fit.

Personalized items

A tee printed with your dog's name cannot be resold or reused, so personalized orders are final sale — unless there is a print defect or we printed something other than the name you submitted, in which case the free replacement above applies. Please check the spelling at checkout. We print exactly what you send us.

Changed your mind

We can usually cancel or change an order within 12 hours of purchase, before it enters production — email us with your order number and we refund everything, shipping included. Once printing starts we cannot stop it, and we cannot take a return for change of mind.

Refunds

Approved refunds go back to your original payment method within 5–10 business days. Where the fault is ours — a defect, damage, the wrong item, a lost parcel or an order we cancelled — the shipping you paid is refunded too. Shipping is not refunded on an order that was delivered correctly.

Lost or stuck packages

If tracking has not moved for 7 business days, tell us. We will open a case with the carrier and either reship or refund you in full, shipping included — you will not be left holding the problem.