Shipping policy
Shipping
We ship within the United States only. You choose the speed at checkout — the exact rate for your cart is shown there, before you pay.
Rates
Shipping is a flat fee per order, not per shirt — a two-tee order ships for one fee. The fee steps up on larger carts because a heavier parcel costs more to move.
- Economy — $4.99 on carts under $35 · $6.49 from $35 to $69.99 · $7.99 from $70
- Ground — $12.99 · $14.49 · $15.99
- 2-Day — $23.99 · $25.49 · $26.99
- Overnight — $27.00 · $28.50 · $30.00
How long it takes
Every tee is printed for your order before it can ship. That takes 2–5 business days. Then it travels:
- Economy — 5–8 business days in transit · about 7–13 business days in total
- Ground — 3–5 business days in transit · about 5–10 business days in total
- 2-Day — 2 business days in transit · about 4–7 business days in total
- Overnight — next business day in transit · about 3–6 business days in total
Paying for Overnight does not mean the shirt arrives tomorrow. It means that once your tee is printed, it flies instead of going by road. We would rather tell you that here than have you find out after you pay.
These are estimates based on normal conditions, not guaranteed delivery dates. Carrier delays, weather and holiday volume can push them out. If your order is running noticeably late, we will email you before you have to ask.
You will get a tracking link by email as soon as your order ships.
Holiday season
Late November through December adds several days to both production and transit. If you are ordering a gift, order early or pay for a faster service — we post the Christmas cut-off date on the site each year.
Ordering more than one item
Multiple tees in the same order ship together in one package whenever possible, for the single shipping fee shown at checkout.
Wrong or incomplete address
Email support@woofborhood.com within 12 hours of ordering and we will correct it. Once production begins the destination cannot be changed. A package returned to us as undeliverable because of an incorrect address can be reshipped, with shipping paid by the customer.
Lost or stuck packages
If tracking has not moved for 7 business days, contact us. We will open a case with the carrier and either reship your order or refund you in full, shipping included.
Returns
Our shirts are printed to order, so we do not take returns — but anything defective, damaged or wrong is replaced free, shipped at our expense, and you do not send anything back. See our refund policy.